Customer Service
Frquenty Asked Questions
How often are videos released?
How can I join your site anonymously?
What are the benefits of being a member?
Are these videos available in stores?
Are .com and Helixstudios.net the same?
I have a MAC, Can I see the videos?
Can I download the videos?
How do I cancel my membership?
Can I mail in a payment for a membership?
What are your terms and conditions?
Do I need to be a member to use this site?
No, but you will only have access to the preview clips. Members get full access to the all the videos from Helix Studios ... with no restrictions on the number of times you view them or the amount of bandwidth. Each video scene is the complete scene directly from the DVD.
How often are videos released?
Helix Studios releases several new videos every week. You can expect a full new release ever few days. We also offer Interactive Live Shows about every 2 weeks.
How can I join your site anonymously?
You can join our site anonymously by purchasing any prepaid credit card. These cards are available at most drugstores, gas stations, convenience stores and more.
Once you have purchased a prepaid credit card with an appropriate amount of money for the membership you are buying, you can sign up to our website through the regular check-out process.
In some cases the prepaid credit card company may ask you to register your prepaid card online before you can make online purchases. This will not be linked to your bank account, nor will you be traced. This step is only for fraud purposes.
Your bank statement will now only show that you made a purchase at the drugstore, gas station or other authorized prepaid credit card dealer allowing you to remain anonymous.
What are the benefits of being a member?
Members get first looks at all new movies. Members can view all movies online at anytime. Members are offered a special discount price on all movie purchases.
Are your videos available in stores?
Most of our movies are now available from Distributors for purchase by your local video store.
Are HelixStudios.net, 8teenboy.com,Hotstuds.com, Fratboy.com and Spankthis.com the same?
Helixstudios.net features all videos from all our studios. All our spanking videos as well as our spanking products and all our other movies are on that site.
I have a MAC, can I see the videos?
Yes, you can. All of our scenes are offered in Quicktime compatible H.264 format. Videos on our site will play using a the Flash plugin. The quicktime version can be loaded onto iPod and iPhones or played through Apple TV as well. As with anything we recommend upgrading to the latest version as the site has been tested with MAC OS X.
Can I download the videos?
All full scenes with the exception of Live Shows are available for download when you purchase a Full Membership to Helix Studios. Videos are available in H.264 MPEG4 format. All videos released after 2008 are available in HD as well.
How do I cancel my membership?
To cancel your paid membership to view the videos please visit our customer service page.
Can I mail in a payment for a membership?
To mail in a payment for a membership, please follow the instructions on this page.
What are your terms and conditions?
