Customer Service
Membership & Billing
What company will I be billed by?
Your credit card will be billed by Netbilling, CCBill or Epoch. If you have paid by check, you will be billed by CCBILL. Please note that the name "Helix" may appear on your bank statement.
Update Your Billing or Credit Card Information
Our designated E-ticket Suppliers and Access Management Providers for this site are NETBILLING and CCBILL.com. When you join, you will receive a confirmation email from Helix Studios stating your biller ID and the company that will be billing you. To update your billing information or change your credit card number Below is their contact information:
NetBilling
Email: helixstudios@netbillingsupport.com
Phone: 1-(866)-268-0652 (From US and Canada toll Free)
International: 1-(661)-621-9181
CCBill
Web: http://www.ccbill.com/customer-service.html
Email: consumersupport@ccbill.com
Phone: 1-(888)-596-9279
Cancel Membership
For any membership through our designated E-ticket Supplier and Access Management Provider, NETBILLING, use the following link:
NetBilling.com (Appears as Helix Studios on your statement)
For any membership through our designated E-ticket Supplier and Access Management Provider, CCBILL use the following link:
CCBill Customer Service
